Delivery and Returns
Please contact us at info@firstname.lastname@example.org with any questions about delivery issues, and we will reply immediately.
We deliver to all UK postcodes within England, Wales, mainland Scotland, and N.Ireland.
UK SHIPPING ONLY – Pure Racket Sport do not regularly delivery outside the UK (this includes The Channel Islands and Northern Scottish Highlands and Islands).
If you need to return a item to us for any reason please email immediately email@example.com to let us know.
Please return unwanted or faulty items within 14 days of receiving your delivery, with any relevant proof of purchase, and indicate whether you wish to have a full refund or an exchange.
RETURN DEPT: Pure Racket Sport, East Street, Farnham, Surrey GU9 7SX
Please use an insured method of posting and keep a proof of purchase.
All costs of return will be the responsibility of the customer, unless the goods are faulty in which case the return postage will be refunded too.
If an exchange is required then no postage will be charged to send this out.
Any refunds will be issued within 48hrs of receiving a returned item.
All products returned back to us must be 100% unused and in perfect resalable condition. The following conditions must also be met:
- Rackets must be received back totally unused, with no wear on the strings, no chips or scratches on the paintwork or bumper strip, and cellophane must still on the handle.
- Shoes must not have been used or played in, and must still have the original manufacturer’s tags attached. We also stipulate that shoes must be returned in their original box, which must also be in the condition in which it was received.
- Clothing must be returned unused, must not have been washed, and must have the original tags attached.
The cost of return postage is the responsibility of the customer, but we do not make any charge to send out an exchange. We are unable to refund return postage costs unless a mistake has been made with the original despatch.
We recommend that customers return items by normal Royal Mail first or second class services. Customers may wish to opt to obtain a signature on delivery for additional peace of mind. We can only action returns once they have been received back, and Pure Racket Sport cannot be held responsible for returned items that do not arrive back at our Returns Department.