SECURITY AND PRIVACY

At PURE RACKET SPORT we are committed to protecting and respecting any personal information (data) that is collected from our customers when they visit our website.

This Privacy Policy explains how this is done, and is written in accordance with the current Data Protection Act of May 2018, and GDPR guidelines.

We will keep this Policy updated and any alterations will be posted on this page.
By using our site you will be accepting the terms of this Policy.

COLLECTING YOUR PERSONAL DATA

When customers visit our website we collect the minimum amount of information necessary : name / address / phone number / email address.

Payment details are collected but not stored.

All information provided is treated with the utmost care and is held on secure servers. When you place an order through our site, we will maintain your Order Information unless, or until, you ask for it to be deleted.

This information will never be used for direct marketing purposes without each customer’s full permission being obtained in advance.

COOKIES USED ON THIS WEBSITE

Like most websites, our website uses “Cookies” to distinguish you from other users, and therefore enhance your shopping experience with us.

A cookie is a small file which asks permission to be placed on you computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

They make the interaction between users and websites faster and easier

You can adjust the settings on your computer to decline any cookies if you wish. If cookies are switched off the website may not operate properly.

For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies.

SHARING YOUR INFORMATION

We may disclose essential information to carefully selected third party service providers who carry out essential support functions for our business.

In order to process your payments we use Paypal and Barclays Bank and in order to deliver your goods we use My Hermes Couriers or The Royal Mail.

We do require any third parties that have access to your personal information to fully comply with European Data Protection Legislation.

If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please visit our third party service provider’s websites and access their individual Privacy Policies.

The law does require that we may disclose your personal information in order to comply with any legal obligation. This includes exchanging information for the purposes of fraud protection.

KNOW YOUR RIGHTS

You have many rights regarding your personal data, including seeing what data we store, updating it, correcting it, or deleting this information, at any time.

To request copies of this information, which you are entitled to do in accordance with Data Protection Law, please contact the Website Manager via email at info@pureracketsport.com for prompt assistance.

Please keep us informed if your personal data changes during your relationship with us.

DIRECT MARKETING

We do not send marketing emails to personal email addresses, and we will always give you the chance to refuse any marketing emails from us, the first time that you receive one.

Wherever we rely on your consent, you will always be able to withdraw that consent at any time.

You always have the right to ask us to not process your information for marketing purposes. You can exercise this write by emailing the Website Manager info@pureracketsport.com

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest, that we do not have control of. We advise you exercise caution and look at the privacy statement applicable to any other website in question.

WHO IS RESPONSIBLE FOR SECURITY

This business and website is owned and operated by MITCHELL ASSOCIATES trading as PURE RACKET SPORT : Romans Business Park, East Street, Farnham, Surrey GU9 7SX.

If you have any concerns about a possible security breach please make contact with us as a matter of urgency via info@pureracketsport.com, for the attention of Ian and Trudie Mitchell, Company Directors.

As a business that complies with the General Data Protection Regulations the law now requires us to report any breach within a 72 hour window.

If you are unhappy with any of our data protection practices at PURE RACKET SPORT please give us the chance to rectify the situation by contacting us at info@pureracketsport.com for the attention of the Website Manager.

If you feel this outcome is unsatisfactory you have the right to lodge a complaint with the INFORMATION COMMISSIONER’S OFFICE (ICO) at https://ico.org.uk.