FAQ

If you are looking for something particular that you can’t see on our website or is currently showing as out of stock, please email us or call us and we will try to order it for you. Special orders may be subject to additional delivery times/costs but we will be able to advise you of these.

If you are looking for something particular that you can’t see on our website or is currently showing as out of stock, please email us or call us and we will try to order it for you. Special orders may be subject to additional delivery times/costs but we will be able to advise you of these.

Pure Racket Sport only trades in £ (GBP) sterling.

Please contact one of our team via info@pureracketsport.com and we will check whether your order has been successfully processed.

Yes, unless stated otherwise on our website. A number of the leading tennis rackets now come as ‘frame only’ (unstrung), but we do provide a professional restringing service (see below).

Yes, we can restring squash, tennis, badminton and racketball rackets to your requirements. We use a Babolat Sensor electronic restringing machine and all restrings are undertaken by our racket experts. We can obtain most strings even if they are not shown on our website as being held in stock. We are happy to give advice on the most appropriate string and string tension for your style and level of play.

Give us a call on +44 (0)1252 717 214 for further details and prices.

Yes, unless stated otherwise on our website.

Grip sizes are measured using numbers 1-5. We also specify the grip sizes using the American method (ie the number 4, followed by a fraction). This is the actual measurement around the base of the handle in inches.

The grip sizes convert from US sizes to UK sizes as follows with size 1 the smallest and Grip size 5 the largest as shown:

4 1/8 = 1
4 1/4 = 2
4 3/8 = 3
4 1/2 = 4
4 5/8 = 5

Unfortunately not at the moment, but we are looking into adding this feature in future.

If you are not available when the courier attempts to deliver they will leave a card through your door with instructions on how to rearrange delivery. We strongly recommend however that you use a delivery address where there will be someone available to sign for the goods, such as a work address, friend or relative. This will help to ensure that you receive your order as promptly as possible.

Most items will require a signature on delivery. If you are at work during the day we recommend that you select your place of work as the delivery address.

We aim to despatch all orders within 24 hours of receiving the order (except for weekends and public holidays).

We offer various different delivery options. See the Delivery and Returns section of our website for full details.

You are welcome to collect items from our Farnham store. As the Pure Racket Sport team work hard to despatch all items extremely promptly we need to know in advance if you intend to collect the item in person so please give us a call.

No PRS currently only ship to the UK, we are looking at adding international deliveries in the near future.

All returns should be sent to Returns Department, Pure Racket Sport, Romans Business Park, East Street, Farnham, Surrey, GU9 7SX. Please enclose a completed returns form and a copy of the original invoice received with the goods. Further details of our returns policy can be found by clicking here.

We are only able to offer a full refund if the original grip wrapping is still in place. The cost of returning the item to us is your responsibility and we will refund you, less postage costs.

If in the unlikely event that an item is faulty or has been sent in error we will also refund your postage. Please return all items by first class signed for mail rather than more expensive special delivery or upgraded courier services as we are usually only able to refund postage up to our standard delivery charges.