Delivery and Returns

Please contact Pure Racket Sport customer Service should you have any questions at any time, Contact details: Email: info@pureracketsport.com, Phone: 01252 717 214. (Store hours only)

Delivery charges

For all UK mainland orders there will be a postage and packaging charge of £3.49.

Please contact us via email or call us if you are situated in any of these locations and wish to purchase from us: Isle of Man, the Channel Islands, Northern Ireland, the Scottish Highlands and Islands (postcodes IV, PA, PH and KA) These areas will attract a small additional charge.

Delivery time

We ship all our parcels with a variety of couriers all to ensure that you get your parcel as soon as possible. Unless specified on the website, orders will normally be received between 2-5 working days when the item is in stock. If there is going to be any delay we will inform you with an estimated time of arrival either by e-mail or telephone.

We do not use couriers who deliver on Sundays or Bank Holidays.

We strongly recommend ensuring that your delivery address is a manned address such as a workplace, as our couriers do require a signature for delivery. You are able to leave Additional delivery instructions upon checkout, please do so in the provided field.

Pure Racket Sport cannot be held responsible for delivery delays caused by one-off factors such as strikes and extreme weather or other circumstances. Customers placing orders from certain Scottish Post Codes should allow an extra day for delivery.

International delivery

Pure Racket Sport currently only ship to the UK but if the buyer is willing to pay the extra shipping charges please contact us either via email or by phone.

Returns

We hope that you’re pleased with your purchase from Pure Racket Sport; however we do understand you may need to return the item to us for various reasons. The first thing to do is to always contact us immediately via email or call us.

If you receive a faulty item, please return this to us within 7 working days after the day on which you received the item for an exchange (‘Working Day’ means all days other than Saturdays, Sundays and public holidays).  If the item is no longer available we will issue a full refund.  All costs incurred in returning the item will be the sole responsibility of the buyer.

If you have just simply changed your mind and feel you need to return the item then you must return it within 7 working days for a full refund.

The product must be in a re-saleable condition i.e. the product must be unused and the packaging must still be intact. We reserve the right to inspect the goods and verify any fault(s) and/or any damage.

A refund will be processed within 48 hours of receiving the item. All costs incurred in returning the item will be the sole responsibility of the buyer. With postage free items we will deduct postal charges from the refund amount which varies with each item.

Please send your returns (preferably by a postal service that will provide proof of delivery) to:

Returns Department
Pure Racket Sport
Romans Business Park
East Street
Farnham
Surrey
GU9 7SX

All products returned back to us must be 100% unused and in perfect resalable condition. The following conditions must also be met:

  • Rackets must be received back totally unused, with no wear on the strings, no chips or scratches on the paintwork or bumper strip, and cellophane must still on the handle.
  • Shoes must not have been used or played in, and must still have the original manufacturer’s tags attached. We also stipulate that shoes must be returned in their original box, which must also be in the condition in which it was received.
  • Clothing must be returned unused, must not have been washed, and must have the original tags attached.

The cost of return postage is the responsibility of the customer, but we do not make any charge to send out an exchange. We are unable to refund return postage costs unless a mistake has been made with the original despatch.
We recommend that customers return items by normal Royal Mail first or second class services. Customers may wish to opt to obtain a signature on delivery for additional peace of mind. We can only action returns once they have been received back, and Pure Racket Sport cannot be held responsible for returned items that do not arrive back at our Returns Department.